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Update on COVID-19

Up-to-date customer information on COVID-19

  • Mikrobiologische Unbedenklichkeit unserer Produkte

    Innerhalb unseres Betriebsablaufs ist durch unsere hohen Hygiene- und Arbeitssicherheitsstandards sowie hoch temperierte, hygienezertifizierte Waschverfahren (RABC) die mikrobiologische Unbedenklichkeit unserer Produkte nach der Wäsche sichergestellt.

  • Betriebliche Hygiene- und Schutzmaßnahmen

    Unsere Mitarbeiterinnen und Mitarbeiter in unseren Betrieben sind weiterhin für Sie im Einsatz, selbstverständlich unter zusätzlichen und allen erforderlichen Hygiene- und Schutzmaßnahmen.

  • Erreichbarkeit

    Unsere Mitarbeiter im Innendienst sind uneingeschränkt weiterhin gerne und wie gewohnt für Sie da.

  • Logistik und Belieferung

    Aufgrund der aktuellen Situation passen wir auch kurzfristig die Logistik an, um die Belieferung unserer Kunden sicherstellen zu können. Unsere kompetenten Mitarbeiter haben das Geschehen im Blick und kontaktieren Sie, falls es aufgrund der Situation zu Änderungen kommt, um Ihre Belieferung stets sicherzustellen.

  • Buy4work Onlineshop

    Selbstverständlich bleibt unser Online-Shop für Arbeitsschutzartikel für Sie geöffnet und wir geben auch hier weiterhin unser Bestes, um Sie mit allen erforderlichen Produkten zu beliefern, sofern verfügbar und nicht von behördlichen Liefereinschränkungen betroffen sind. Diese Maßnahmen dienen dem Schutz aller Mitarbeiter und Kunden, um das Risiko einer Verbreitung zu minimieren. Unser interner Krisenstab arbeitet täglich an der Umsetzung weiterer Maßnahmen, um auf die dynamischen Entwicklungen nicht nur zu reagieren, sondern ihnen zuvorzukommen.

Wir sind uns sicher, dass wir mit dem gebotenen Weitblick und mit Ihnen gemeinsam die aktuelle Ausnahmesituation meistern werden. Vielen Dank für Ihre Unterstützung und passen Sie auf sich auf.

Dear MEWA customers,

The developments relating to the coronavirus (COVID-19) outbreak are currently causing uncertainty and raising lots of questions, which need to be answered. As a family business, an integral part of our company culture is being there for one another. In this regard, our priority is always the safety of our customers and our employees. We would therefore like to update you on the current situation at MEWA now.

As an RABC-certified textile service provider, we supply the food industry, retail sector, healthcare sector and other key sectors and ensure that their employees continue to have clean clothing available to them that is suitable from a microbiological perspective. This means that we are an integral component of the supply chain and the primary goal is to maintain the supply chain in these extraordinary circumstances.

Our policy is therefore as follows:

  1. To protect everyone, our customers and our employees, to the greatest extent possible
  2. To maintain our service standard for our customers to the best of our ability
  3. To make our contribution to reducing the spread of the coronavirus as much as possible too.

Customer contact

However, as a textile service provider, everyday contact between our service drivers and our customers and their textiles is a core component of our service. This may put our employees at risk if they come into contact with goods or people who suspect they may have the coronavirus.

  • Therefore, in order to protect both our employees and our customers, we would like to ask you to inform us by telephone immediately and before collecting your textiles if anyone in your company has a suspected or confirmed case of coronavirus.
  • For safety reasons, we will then transport and process these goods separately and our customer service team may also agree additional measures with you. In such cases, please do not hesitate to get in touch with your usual MEWA contact.

COVID-19 Infografik.jpg

Important to know

  • Within our operating procedures, our high standards in terms of hygiene and occupational safety and high-temperature washing procedure with hygiene certification (RABC) ensure the microbiological suitability of our products after washing.
  • Our employees are still available to assist you at our locations and are, of course, using all the necessary hygiene and protective measures plus additional measures.
  • Our back office employees are still happy to help you as usual without any restrictions.
  • As a result of the current situation, we are also adjusting the logistics process on a short-term basis in order to be able to continue to ensure that we can supply our customers. Our expert employees are monitoring events as they happen and will contact you if the situation results in any changes in order to guarantee your supply at all times.
  • Our online shop for occupational safety items is still open for you to use, of course, and we will continue to do our best here to supply you with all the necessary products provided that they are available and not affected by any official delivery restrictions.

These measures have been introduced to protect all employees and customers and to minimise the risk of spreading the virus. Our internal crisis team is working to implement further measures every day in order to respond to the dynamic developments and also to anticipate them.

We are confident that, with the necessary foresight, we will be able to work with you to manage the current exceptional circumstances. Thank you very much for your support and take care of yourself.

The MEWA team